Skip to content
Applied Concepts

Customer Resources

Documents and ordering guidance for working with Applied Concepts.

Find frequently requested forms, product references, ordering details, shipping expectations, warranty guidance, and the right next contact for your program.

Need pricing, availability, or order support?

Send the part number, quantity, target date, and any application notes so the team can respond with useful detail.

Request a Quote Email Sales

Document Library

Frequently requested customer documents.

Use these resources for purchasing, product review, compliance documentation, and internal setup. Some files are hosted externally to keep the latest customer-facing version available.

Terms Terms and Conditions

Purchasing terms and standard commercial conditions.

 Payment Credit Card Authorization

Authorization form for eligible Visa or MasterCard orders.

 Sign-off CDP Sign-off

Customer sign-off form for custom display program review.

 Sign-off PAC Sign-off

Program acceptance and configuration sign-off reference.

 Reference ACI Date Codes

Date-code reference for Applied Concepts product identification.

 Reference Part Numbering Format

Part-numbering guide for ACI LED product families.

 Company ACI Company Overview

Company reference for customer and purchasing teams.

 Products Product Lines Overview

Overview of ACI product lines and display power focus areas.

 Products NLT Drop-in Driver

Reference material for NLT drop-in 50 mA driver support.

 Compliance ITAR Statement

Export-control and ITAR-related customer reference.

 Compliance Conflict Minerals Statement

Customer-facing conflict minerals statement.

Customer Guidance

What to expect when placing orders or requesting support.

01

Sales and purchase orders

  • Contact Sales for current pricing, quote requests, availability, and purchase-order questions.
  • Credit-card orders may be subject to processing fees and card-type limitations.
  • International wire transfers may include additional processing fees.
02

Shipping details

  • Standard shipments are EX WORKS Tully, NY, USA unless otherwise specified.
  • Provide freight account, preferred carrier, and shipping method with the order.
  • UPS and FedEx are commonly supported; DHL may be available upon request.
03

Lead times and acknowledgements

  • Lead times vary by capacity, order size, product configuration, and program requirements.
  • Purchase orders are acknowledged by email after review and acceptance.
  • Include requested delivery dates early so expedite options can be evaluated.
04

Warranty and returns

  • Return Material Authorization is required before sending product back to ACI.
  • Warranty review depends on application, service history, labels, modifications, and product condition.
  • Contact ACI before returning product so the team can define the right review path.

How to Help Us Respond

Send the details that affect price, lead time, and technical fit.

For quote requests and purchase-order questions, include the part number or panel model, quantity, requested delivery date, freight preference, billing details, and any technical requirement that may affect configuration or review.

Primary Contacts

Sales and quotes
sales@acipower.com
Phone
315.696.6676
Technical support
Support FAQ